5jj Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy explains how 5jj ("we", "us", "our") collects, uses, stores and protects the personal information of players and visitors ("you") who use the 5jj website, mobile application and related services (collectively, the "Platform").

We take your privacy seriously. This policy has been written in plain language so that you know exactly what happens with your information when you play on 5jj. If you have questions after reading it, our support team is available at [email protected].

By registering an account or using the Platform in any way, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which also form part of your agreement with 5jj.

2. Data We Collect

We collect personal information in the following ways: directly from you when you register or use the Platform, automatically through your use of the site or app, and occasionally from trusted third-party verification providers.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, biometric data, health records or religious beliefs. We do not require this information for any Platform function.

3. How We Use Your Data

Every use of your personal data is tied to a specific purpose. We do not use your data for purposes beyond what is necessary for the operation, security and improvement of the Platform.

• Account creation and management — to set up and maintain your 5jj account, verify your identity and age, and manage your preferences.
• Processing transactions — to handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets accurately and securely.
• Providing the gaming service — to deliver the games, sportsbook, live casino and all other Platform features to you correctly.
• Customer support — to respond to your queries, resolve complaints and provide assistance with account or payment issues.
• Fraud and security monitoring — to detect suspicious activity, prevent unauthorised access and protect the integrity of the Platform and all players on it.
• Responsible gaming — to administer deposit limits, self-exclusion periods and session reminders that you set through your account settings.
• Platform improvement — to understand how players use the Platform, identify areas that are not working well and make improvements based on real usage patterns.
• Legal and compliance — to meet applicable record-keeping and reporting obligations where required.
• Communications — to send you account-related notifications, transaction confirmations and, where you have opted in, information about promotions or new features.

4. Sharing Your Data

We do not sell, rent or trade your personal information to any third party for commercial or marketing purposes. Your data is only shared in the following limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast and other payment partners receive the minimum data necessary to process your PKR deposits and withdrawals. These partners operate under their own privacy and security standards.
• Identity verification providers — Where we use a third-party service to verify your age or identity, that provider receives the relevant identity documents and confirmation data. They are contractually prohibited from using your data for any other purpose.
• Fraud prevention services — We may share technical data such as IP addresses and device identifiers with fraud detection services to protect the Platform and its players.
• IT and infrastructure providers — Our hosting, database and analytics providers may process data on our behalf. They operate under data processing agreements that restrict how they handle your information.
• Legal requirements — We may disclose personal data where required to do so by a valid legal obligation, court order or to protect the rights and safety of 5jj or its players.

All third-party service providers with whom we share data are required to implement appropriate security measures and to process personal data only on our instructions. We do not permit them to use your data for their own purposes.

5. Payment Data

All financial transactions on 5jj are conducted in PKR. When you make a deposit or request a withdrawal, certain financial data is necessarily involved in processing that transaction.

What we store: We maintain records of deposit and withdrawal amounts, dates, payment method types (e.g. JazzCash, Easypaisa, bank transfer) and transaction reference numbers. These records are required for account management, dispute resolution and compliance purposes.

What we do not store: 5jj does not store your full mobile wallet PIN, bank account passwords, card CVV codes or any authentication credentials belonging to your payment accounts. When card payments are processed, full card numbers are handled only by the payment gateway and are not retained on 5jj systems.

Transaction records are retained for a minimum period required for financial record-keeping purposes, after which they are securely deleted or anonymised.

6. Cookies and Tracking Technologies

5jj uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us keep you logged in, remember your settings and understand how the Platform is being used.

We use the following types of cookies:

• Essential cookies — These are necessary for the Platform to function. They manage your login session and keep you authenticated as you navigate between pages. Without these, you would not be able to stay logged in to your account.
• Functional cookies — These remember your preferences such as language settings, preferred games or display options so you do not have to set them every time you visit.
• Analytics cookies — These help us understand how players use the Platform — which pages are most visited, where players encounter difficulties and how long sessions typically last. This data is aggregated and not tied to individual identities.
• Security cookies — These help detect and prevent fraudulent activity, unauthorised logins and automated bot access to the Platform.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies will affect your ability to use core Platform features including account login. Analytics and functional cookies can be disabled without affecting basic Platform access.

The 5jj mobile app may use equivalent device-level identifiers for the same purposes as cookies on the web Platform.

7. Data Security

Protecting your personal data is a core responsibility that we take seriously. We implement a range of technical and organisational measures to prevent unauthorised access, disclosure, alteration or destruction of your data.

• Encryption in transit — All data transmitted between your device and 5jj servers is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser address bar as confirmation.
• Encrypted storage — Sensitive data including passwords and identity documents is stored in encrypted form. Passwords are hashed using a secure algorithm and cannot be retrieved even by 5jj staff.
• Access controls — Access to personal data on 5jj systems is limited to staff members who genuinely need it to perform their job functions. Access rights are reviewed regularly.
• Fraud monitoring — We operate automated systems that flag unusual login patterns, suspicious transactions and other indicators of potential account compromise.
• Security testing — Our Platform undergoes regular security assessments to identify and address vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. If you have reason to believe your 5jj account has been accessed without your authorisation, please contact support immediately so we can take action to protect your account and balance.

8. Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the period your account remains active, and for a reasonable period after account closure to handle any outstanding matters.

The following general retention guidelines apply:

• Account data — Retained for the duration your account is active and for a period after closure to handle any disputes, chargebacks or compliance queries that may arise.
• Transaction records — Financial records including deposit and withdrawal history are retained for a minimum period required for accounting and dispute resolution purposes.
• Support communications — Records of support interactions are kept for a period sufficient to handle follow-up queries and to monitor service quality.
• Identity verification documents — Retained for the period required to satisfy our verification obligations and to protect against re-registration attempts following account closure for policy violations.
• Analytics data — Aggregated, anonymised analytics data may be retained indefinitely as it cannot be traced back to any individual player.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may request earlier deletion of your data subject to the conditions described in the Your Rights section below.

9. Your Rights

As a 5jj player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account username and the specific request. We will respond within a reasonable timeframe.

• Right of access — You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to rectification — If any of the information we hold about you is inaccurate or incomplete, you can ask us to correct it. Some data, such as your date of birth, cannot be changed after initial verification as it is a fixed identity attribute.
• Right to erasure — You can request that we delete your personal data. We will honour this request where there is no overriding legal obligation to retain the data. Note that certain financial records may need to be kept for a minimum period regardless of an erasure request.
• Right to restrict processing — You can ask us to pause processing of your data while a dispute or correction request is being resolved.
• Right to data portability — You can request your account data in a structured, machine-readable format for transfer to another service where technically feasible.
• Right to withdraw consent — Where we rely on your consent to process data — for example, for marketing communications — you can withdraw that consent at any time through your account notification settings.
• Right to object to marketing — You can object to receiving promotional communications from us at any time. This does not affect transactional messages such as deposit confirmations and account notifications.

10. Minors and Under-18 Protection

5jj is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 18. Our registration process includes age verification steps designed to prevent underage access.

If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. Any winnings generated by an underage account will be voided and the deposited amount returned to the original payment method.

If you are a parent or guardian and believe your child may have registered on 5jj, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

For guidance on keeping young people safe online and setting parental controls on devices, we recommend visiting reputable digital safety resources available for Pakistan users.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices or legal requirements. When we make changes, the updated policy will be published on this page with a revised date at the top.

For significant changes that materially affect how we use your data, we will make reasonable efforts to notify active players through on-platform messaging or by email to the address registered on your account.

Your continued use of the Platform after an updated Privacy Policy is published constitutes your acceptance of the changes. We recommend bookmarking this page and checking it periodically, especially before making significant deposits or sharing new personal information with us.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how 5jj handles your personal data, please get in touch with our support team. We are committed to addressing all privacy-related queries promptly and transparently.

When writing to us about a privacy matter, please include your registered username, a clear description of your request or concern and any relevant dates or transaction references. This helps us locate the correct records and respond accurately.

We aim to respond to all privacy-related queries within two business days. If you are not satisfied with our response, you may escalate the matter in writing for review at a senior level within the organisation.

You can also review our Terms and Conditions and Responsible Gaming pages for related policies that govern your use of the 5jj Platform.